As you probably know, cars and I are not the most intimate of bedfellows – http://bit.ly/qIrkEr - like a stalker after a celebrity, I try to send them love letters; buy them fancy gifts like satin bumper polish and Chanel scented air fresheners but they choose to play up, give up and blow up, depending on their mood; little diva-esque contraptions that they are.
Now, to some extent I have always rooted this back to my own faults (any good relationship councillor will tell you that the spurned lover always seeks to blame themselves for a failed relationship) and I thought the real area where I was going wrong, was the fact that I always bought used cards and rarely ever from the dealer, unless it had huge ‘Sold As Seen’ stickers on it, and so, to some extent, believed maybe I was getting what I was paying for… cheap crap.
So in moving to Australia and knowing that the primary car user would be Wifey, I reckoned I best I go to a dealer and buy something with a warranty on it, because I wasn’t in the hoods of Hayes and Hendon any longer. They were places where I knew folk who, no matter what the damage on the car, wouldn’t charge me over £300 to rectify the issue (please note the word ‘rectify’ not ‘fix’.)
So I set myself a budget and donned a cork hat, put on some sandals, cracked open a beer (that I didn’t drink) and sat by the laptop to research. After hours of surfing (unfortunately the electronic kind) I nearly did turn to the alcohol because prices of cars here are ridiculous! Take the car I sold just before I left – got just under 3k for it but the equivalent car here, same year, same model, same brand, came in at the English equivalent of 17k – and so many other cars were similarly, ridiculously priced. Basically to work out how much your car is worth in Australia; multiply your English value by 3, give or take. Ultimately, after hours of being told that a 5 year old corsa would cost me 8k (a case of ‘strewth’ if ever there was one) – I figured I’d just run round car lots and see what was going on.
Now car places are BORING – even at their most exciting and as good as it gets; you’ve got a slightly overweight balding man reading a brochure to you; trying to impress you with the stuff you already know about the car ‘cos that’s why you’re there to buy it - and the first show room we were at was no exception.
He gave us all the old ‘we’ve got just the car for you’ nonsense and ‘oh, there’s one which is real steal, just come in’… blah blah… and we decided to get a big Mitsubishi Outlander – a monster of a car, X5 size, it was 10 grand, I was happy with that and then for some reason the guy asked – ‘so why don’t you get it on finance?’. I replied that I’d rather just pay the money and then all of sudden he said ‘well that’s the guy we gotta see about the warranty anyway.’ So we strolled on down and sat through this guy, who was a vulture in a suit if ever I saw one, giving us a 15 minute chat about the finance. ‘Still not interested, thank you. May I just buy the car please,’ I said and then he looked at the computer and winced – ‘ooh just gone 5, can’t get it today. Missed it by one minute.’ He proceeded to explain that the registration place was now closed and I replied by pointing out that the last 15 minutes of finance nonsense could have been better spent.
He didn’t really like that – I didn’t really like him and in what seemed something of a threat he said ‘ you know these things take time, you might wanna just calm down a little’. I left, and the Outlander deal was now dead in the water.
So onto the next day and cruising for an automobile I saw a Land Rover hugging the side of a garage for 10k, which was a car Wifey had always wanted, so I dashed to the window – saw a ‘We take American Express sign’ and then to make sure, greeted the balding, silver haired, overweight salesman with ‘Hi, first off – I don’t want to take out any finance - Do you take American Express?’ and he replied yes and all was well.
Wifey test drove the car, really liked it, I haggled the price a bit and we were all set to go; signed the contract, gave him my card and he started run it through the machine. Wifey and I looked back at the rugged Land Rover which seemed to whisper back at us, stoically ‘I’ll look after you’ and I was relieved ‘cos that beasty thing wasn’t gonna come off worse than most other cars in a crash.
Meanwhile the salesman was looking a little flummoxed at the machine time and time again - and then with an air of a retard’s ‘Eureka’ said: ‘actually I forgot, we don’t take American express’. I didn’t know what to say for a moment and then flabbergastedly appealed ‘but you said you did and it’s on the door’ and cool as you like he simply replied: ‘yeah, I shouldn’t have said that and I better take that sticker off the door’ and then a silence began to make its way into the room as I was incredulous, but he chirpily warded it off by saying as excited as a teenager getting the lead in the school play: ‘how about some finance?’. I, my serious self, when morons waste my time, reminded him I didn’t want that and asked him to rip up the contract – he was reluctant at first, but I… how shall I say… insisted, and then he suddenly got a little defensive, and again, almost threateningly turned to say to Wifey, of all people, as if I wasn’t there, and said: ‘you might want to tell him to take it easy otherwise people will start calling him a whiny pom’ and then he laughed an empty, gargantuan laugh that should be followed by a punch in the face, but I wasn’t up for a bit of ‘blue’ – which is slang for fighting here (yeah go figure – especially if you’re still trying to work out what the hell ‘strewth’ meant).
I left and by now was annoyed at the inefficiency and also annoyed I was taking the piss with my friends who’d leant me their car to go car hunting with (shout out to JD an’ SH, who 1 day be SD, innit- runnin’ big man tings in Windsor ‘blad – ya get me – skeeeeeeeene) so I went to another place, a Toyota franchise, and saw a Mazda family car and thought it was awesome value – please note I am a uptight as it comes, when buying cars, even while the salesman is talking; I whip out my phone and check a dozen other prices to make sure I’m not getting ripped off – and the salesman – you already know what he looked like – said it was 18k so I haggled him down to 15, and then coming to the crunch, I knew that was my limit so it meant the next month would be tight – then he offered my some interest free finance and said we could get it on the day – which was music to my ears. He asked about my visa I told him I was on a business one which would be sent soon, was 95% complete and had entered the country on a 3 month tourist visa. He said ‘we do those all the time – no dramas’ so I signed up for it and he made the calls.
He invited us to go chill for a bit and said he would call us to come back and pick up the car in the afternoon and I thought ‘Finally – things are gonna work out’. So I paid a grand deposit and left, glancing back at the Mazda and feeling quite good, cos in my snobbish classification system it was one or two steps up from a Honda or a Toyota and just a step to the side of a Lexus; so alls well that ends well.
Turns out though, there were ‘dramas’.
First off the finance guys called and said it can’t be done without an address in Oz – I asked him why the sales guy would tell me that wasn’t a problem to which he replied ‘I don’t know’ – so I called the sales guy who again said it wasn’t a problem and I made it clear this didn’t see to make sense and if it wasn’t sorted by the afternoon I’d come in to get my deposit back and look elsewhere – and again the mildest threat surfaced ‘I understand: you want the car and we want to sell you the car...’ and then he took a deep breath ‘...so just calm down – I’ll call you back’.
The call came and the finance person seemed really pleased with himself saying ‘I’ve sorted the address problem – don’t ask me how I did it – but your wife’s a doctor right? Well – you should call me doctor from now on too hahahaha’ which of course didn’t put me at ease at all and all I could muster in response was ‘hmmmm, quite’ and he quickly regained his composure and said he would get someone in the finance office to look at the application of our business visa, cos he knew folk who could get that info, but it’d mean waiting ‘til Saturday morning for an answer. Now at this I was impressed, he must have had a connection or two in the visa office to get that done – so I said tomorrow was fine, returned my friends’ car (JD Brrrap , braaap) and waited.
Saturday morning a call from the finance guy came through saying it all looked good, his people had spoken to the Head of Finance who’d spoken to the visa folk, but the only problem was that it couldn’t be finished on Saturday ‘cos it wasn’t a working day. Now, I’m a reasonable man and that made sense; so I said ‘fine we’ll complete on Monday, no dramas’ (even thought it sounded stupid coming out of my mouth) and I waited.
Monday morning I woke quite excited at getting the car only to receive a call from the finance guy to pooh-pooh my morning – ‘Right Mr. Hady – I spoke to the guys, who spoke to the visa guys and then back to our guys and turns out….’ I waited for something like: your passport's fake / you’re on a terrorist list / you’re actually registered as 70 year old transsexual with the credit company – but he said ‘… turns out… you’re on a tourist visa.’
My rage rose like a tsunami.
Through gritted teeth I managed: ‘I told YOU that on FRIDAY – you’ve spent two days running around to tell me what I told YOU!’ and he fumbled excuses and excused himself.
By now Wifey was fed up and I was dejected. The incompetence beggared belief and I drove back to the car room to get my money back.
On the forecourt, as friendly as you like I told the sales guy, who had been informed, that the finance wasn’t possible and that I was gonna look elsewhere and that I’d told him to write on the contract that the deposit was subject to finance – I didn’t want to break my budget and that was that – he suddenly looked like a mourning member of a funeral procession, but agreed that had been the terms.
From the showroom, all of a sudden the manager popped out and said ‘everything all right?’, and fearing he would try to pop in with some technicality, before the salesman could say a word, I put a hand on his shoulder, pulled him into me a little and explained what had happened; waiting for him to look away. It took a good 2 minutes of straight mono-tone detailed explanation ‘bout what the finance guy said and what I’d agreed with the salesman and finally at a few points he started looking away and I knew then I would get my money back. and at that point... they both looked like they’d been to funeral.
The sales assistant glanced at the manager, who seemed to be resigned. And then I added off the cuff ‘I said, when I first walked in, my budget's 10k’. Unexpectedly, the manager said ‘ and you’ve got that?’ which I confirmed and reiterated that’s why I’d come in looking for a 10k car and it took a lot for me to avoid saying 'DUH!"
He nodded and then seemed sure of himself and popped out with– ‘alright, pay the ten and give me the rest when you’ve got it’.
???? I wasn’t sure I’d heard right, so broke it back down for him - ‘so you’re gonna give me the car and credit me 5 k, no interest, for a few months, without a credit check or anything’.
Again he nodded – ‘yep, you like good people.’ And at that point he left leaving me and the salesman kind of in awe and headed to his office – I handed the sales guy my card and we walked back into the PDQ machine in near silence, which was only broken by the shocked sales assistant’s mutter off ‘it’s bloody Christmas – bloody... CHRISTMAS’ and I couldn’t tell whether he was annoyed that this wasn’t offered earlier or because he was in shock, so I asked ‘is that something he does often?’ to which he replied ‘never…’ and he looked genuine enough, and then added, for some God-damn, unknown reason, ‘and put it this way… he wouldn’t have done it if you’d come in with a turban.’ (??????) And I spluttered in disbelief at the casual racism and stared around wondering if I had heard what I’d heard and sensing my confusion he tried to make it better by saying… ‘it’s true, just saying it cos it’s true’ and then he shook his head and got back to his paperwork.
A minute later, I kid you not, I was asked to sign an I O U – which read, and I quote: ‘we Deena Shirbiny, we pay to Toyota Motors 3000 (three thousands) dollars in 3 to 6 weeks.’
I looked at the assistant manger and got all whiney, pommy, English Teachery – ‘umm, just to cover your back…’ I picked up a pen, ‘…and to make this make sense...’ I started to edit the grammar ‘…this I how it should be written.’ And he initialled all my changes and within 10 minutes I was waking out with the car and a copy of a partially hand written I O U for the 5k.
Moral of the story – Australia makes little sense, in the best way possible!
G’day